FAQs

BSS Rewards is our exclusive promotion where you can track how well you’re doing and then redeem your points for some fantastic prizes once you’ve hit your targets!

Earning rewards couldn’t be simpler.  No specific products to buy or forms to complete.  Simply spend on your BSS account and we’ll track your progress here on this site against the targets we’ve set.

As soon as your spend level passes your set target, your points will be allocated and you’ll be able to redeem them.  If you reach Level Two, a further allocation of points will follow allowing you to make a second claim. 

Don't forget to redeem before 29/02/2024 when any unspent points will expire.

The BSS Rewards Scheme relates only to purchases with BSS (See 'Progress' page to know which sales are included) and no other businesses within the Travis Perkins Group.

The sales shown on your BSS Rewards account are invoiced sales, meaning any discount you recieve will be removed from your sales.

VAT or any taxes are also not included in your sales total.

Don't forget, only the spend associated to this business account are counted, any non registered accounts spend does not count.

You will receive your e-Gift Card to your registered email address in the form of a digital gift code, and a link to a redemption portal. From there, they enter the code, and choose their own reward from a catalogue of shopping, dining, and experience brands.

Love2shop e-Gift Cards can only be redeemed for rewards from the e-Gift card redemption portal.  You can pick from a selection of in-store, online, experience, and dining brands. For the full list of retailers please click here.

_{Please note: accepting retailers continually change. Details correct at time of design.}

First login to your account and click 'CLAIM REWARDS' located on the top bar. 

You can then see the products that are available to redeem for, you can then add your chosen product(s) to your basket and check out.

Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.

Please note when you exchange your e-Gift Card, you will receive a new product which would have its own expiry date.

If you have issues using an e-code, please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

E-codes are delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

E-codes will be delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Should the above timeframe pass and you have still not received your order, please fill out a contact us form so we can investigate further. 

If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. Please note this team are unable to assist with any non-received orders or queries related to the program.

If you cannot find your code details, please contact us so we can provide these to you.

_{Please note replacing lost cards may incur a fee.}

We are sorry to hear this.

Please contact help@love2shop.co.uk or call 0344 375 0739 with your code details, so the team can investigate further.

Please note this team are unable to assist with any non-received orders or queries related to the program.